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User Agreement

Last updated: July 2026

1. Agreement Overview

This User Agreement ("Agreement") constitutes a legally binding contract between you ("User," "Traveler," or "Client") and Manassetrip ("Agency," "we," "us," or "our"), governing your use of our website www.manassetrip.online and the travel services we provide. By using our services, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

2. Eligibility

To use our services and make bookings, you must be at least 18 years of age and have the legal capacity to enter into binding contracts. If you are booking on behalf of other travelers, you confirm that you have their authorization and that they also agree to these terms.

3. Booking Process

A booking with Manassetrip is established when:

  • You submit a booking request through our website, email, phone, or WhatsApp
  • We confirm availability and provide a detailed quote
  • You accept the quote and pay the required deposit (30% of total)
  • We issue a written booking confirmation with your reference number

Until all four steps are completed, no binding contract exists between us.

4. Your Obligations

As a user of our services, you agree to:

  • Provide accurate and complete personal information
  • Ensure all travelers have valid travel documents (passports, visas)
  • Inform us of any special requirements (dietary, medical, accessibility)
  • Make payments according to the agreed schedule
  • Comply with the rules and regulations of destinations and service providers
  • Obtain appropriate travel insurance
  • Behave responsibly and respectfully during your travels

5. Our Obligations

Manassetrip agrees to:

  • Provide accurate descriptions of travel services and packages
  • Arrange bookings with reputable and vetted service providers
  • Communicate any changes to your itinerary promptly
  • Provide 24/7 emergency support during your trip
  • Handle your personal data in accordance with our Privacy Policy
  • Process refunds according to our published Refund Policy

6. Pricing and Payment

All prices are quoted in Euros (EUR) per person based on double occupancy unless stated otherwise. Prices include services explicitly listed in the package description. The following are typically not included unless specified: international flights, travel insurance, visa fees, personal expenses, tips, and optional excursions.

7. Changes and Modifications

We reserve the right to make minor changes to confirmed bookings if necessary (e.g., hotel substitution of equivalent or higher standard). For significant changes, we will notify you immediately and offer alternatives or a full refund. You may request modifications subject to availability and applicable fees.

8. Liability

Manassetrip acts as an intermediary between you and travel service providers. While we exercise due diligence in selecting our partners, we cannot be held liable for acts, omissions, or defaults of third-party service providers. Our liability is limited to the commission earned on your booking. We strongly recommend comprehensive travel insurance.

9. Dispute Resolution

In the event of a dispute, we encourage you to first contact our customer service team to seek an amicable resolution. If the dispute cannot be resolved informally, it shall be submitted to mediation before any legal proceedings. This Agreement is governed by Italian law, and the courts of Milan have exclusive jurisdiction.

10. Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

11. Contact Information

For any questions regarding this User Agreement: